We want customers to receive the correct item in suitable condition. Before sending anything back, contact info@zazoumens.com with the order number, item name and reason for the request. Our team will review eligibility and provide the applicable return address and packing instructions.
Return condition
Unless the item is faulty or incorrect, merchandise should be unworn, unwashed, unaltered and returned with its original tags, accessories and packaging. Items showing wear, odors, washing, customer-caused damage, missing components or alteration may not be accepted.
Items that may not be returnable
Final-sale, personalized, made-to-order and hygiene-sensitive items may be excluded where permitted by law. Any product-specific restriction displayed before purchase also applies. This does not limit rights that cannot lawfully be excluded.
Exchanges
Exchange availability depends on current inventory. Contact us before returning an item so we can confirm whether the requested size or style is available and provide the appropriate instructions. Do not send an unapproved return to the company mailing address.
Damaged, incorrect or incomplete orders
Contact us promptly after delivery and include clear photographs of the item, packaging and shipping label. We will review the issue and, where approved, explain the replacement, exchange or refund options available.
Refunds
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. Financial institutions may require additional time to post the credit. We will notify you using the order email address when the return review is complete.
Questions
For return or exchange assistance, email info@zazoumens.com. Include the order number in the subject line so we can locate the purchase efficiently.