ZAZOU ships orders to the destinations made available during checkout. Available services, shipping charges and estimated delivery information are calculated from the delivery address and shown before an order is submitted.
Order processing
Orders enter processing after payment authorization and order review. An order confirmation acknowledges that we received the order; it is not a shipping confirmation. If we need additional information or an item becomes unavailable, we will contact the email address supplied at checkout.
Delivery estimates
Delivery dates are estimates rather than guarantees. Carrier operations, weather, public holidays, customs inspections and incomplete or incorrect addresses may affect delivery. Please review the recipient name, street address, apartment or suite number, city, state, postal code and contact details before placing an order.
Tracking and split shipments
When tracking is available, it is included in the shipping update sent to the order email address. Some orders may arrive in more than one package. Each available tracking number will be provided separately.
International orders
Customers are responsible for duties, taxes, brokerage charges and other import fees imposed by the destination unless checkout expressly states otherwise. Customs processing may extend the estimated delivery time.
Delivery problems
If a package is delayed, marked delivered but cannot be located, arrives damaged or contains an incorrect item, contact info@zazoumens.com with the order number and relevant photographs where applicable. We will review the available carrier information and explain the next step.